{"id":16653,"date":"2026-06-22T13:33:52","date_gmt":"2026-06-22T19:33:52","guid":{"rendered":"https:\/\/www.fontur.gob.ve\/?p=16653"},"modified":"2026-06-22T13:35:39","modified_gmt":"2026-06-22T19:35:39","slug":"taller-sobre-gestion-estrategica-de-quejas-reclamos-y-sugerencias","status":"publish","type":"post","link":"http:\/\/www.fontur.gob.ve\/?p=16653","title":{"rendered":"Taller sobre Gesti\u00f3n Estrat\u00e9gica de quejas, reclamos y sugerencias"},"content":{"rendered":"<p style=\"text-align: justify;\">Gracias a las pol\u00edticas de bienestar y capacitaci\u00f3n del presidente Gerardo C\u00f3rcega hacia la clase trabajadora de Fontur, este lunes 22 de junio se llev\u00f3 a cabo un taller denominado: \u201cGesti\u00f3n Estrat\u00e9gica de quejas, reclamos y sugerencias\u201d en el sal\u00f3n \u00abLuis Segundo Garc\u00eda\u00bb, ubicado en el piso 6 de Jabillitos.<\/p>\n<p style=\"text-align: justify;\">Este interesante taller fue facilitado por Yaimir P\u00e1ez, quien es Analista de la Gerencia Nacional de Capacitaci\u00f3n, Formaci\u00f3n y Sensibilizaci\u00f3n del Instituto Nacional de Turismo (INATUR).<\/p>\n<p style=\"text-align: justify;\">En el taller se dio a conocer la definici\u00f3n de quejas, reclamos y la diferencia entre cada una de ellas. Adem\u00e1s de la importancia de la atenci\u00f3n y manejo efectivo de ambos, los factores que afectan el correcto manejo de ellos, las reacciones negativas que deben evitarse y la innovaci\u00f3n en la gesti\u00f3n de reclamos.<\/p>\n<p style=\"text-align: justify;\">Tambi\u00e9n ense\u00f1\u00f3 que cada instituci\u00f3n o empresa, debe tener un buen servicio profesional en la resoluci\u00f3n de problemas. Esto quiere decir que, la resoluci\u00f3n de los fallos requiere un compromiso, planificaci\u00f3n y una l\u00ednea de acci\u00f3n clara y definida. As\u00ed como tomar en cuenta su entorno espec\u00edfico y los problemas que pueden suceder, deben actuar r\u00e1pido y de no ser posible deben compensar al usuario.<\/p>\n<p style=\"text-align: justify;\">Cabe destacar y recordar que el servidor p\u00fablico, depende del departamento u oficina es el que afrontar\u00e1 las quejas, reclamos o sugerencias de las personas.<\/p>\n\n\t\t<style>\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 20%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-16653 gallery-columns-5 gallery-size-large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.fontur.gob.ve\/?attachment_id=16655#main'><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"396\" src=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH8EF11-1024x540.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH8EF11-1024x540.jpg 1024w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH8EF11-300x158.jpg 300w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH8EF11-768x405.jpg 768w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH8EF11.jpg 1222w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.fontur.gob.ve\/?attachment_id=16656#main'><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"417\" src=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH831A1-1024x570.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH831A1-1024x570.jpg 1024w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH831A1-300x167.jpg 300w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH831A1-768x427.jpg 768w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PH831A1.jpg 1213w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.fontur.gob.ve\/?attachment_id=16657#main'><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"422\" src=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_1-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_1-1024x576.jpg 1024w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_1-300x169.jpg 300w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_1-768x432.jpg 768w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_1.jpg 1280w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.fontur.gob.ve\/?attachment_id=16658#main'><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"422\" src=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_4-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_4-1024x576.jpg 1024w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_4-300x169.jpg 300w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_4-768x432.jpg 768w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/PHOTO_4.jpg 1078w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.fontur.gob.ve\/?attachment_id=16659#main'><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"434\" src=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/taller-1024x593.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/taller-1024x593.jpg 1024w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/taller-300x174.jpg 300w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/taller-768x445.jpg 768w, http:\/\/www.fontur.gob.ve\/wp-content\/uploads\/2026\/06\/taller.jpg 1244w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Gracias a las pol\u00edticas de bienestar y capacitaci\u00f3n del presidente Gerardo C\u00f3rcega hacia la clase trabajadora de Fontur, este lunes 22 de junio se llev\u00f3 a cabo un taller denominado: <a class=\"more-link\" href=\"http:\/\/www.fontur.gob.ve\/?p=16653\">Leer M\u00e1s \u2192<\/a><\/p>\n","protected":false},"author":4,"featured_media":16654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-16653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"_links":{"self":[{"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/posts\/16653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16653"}],"version-history":[{"count":2,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/posts\/16653\/revisions"}],"predecessor-version":[{"id":16661,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/posts\/16653\/revisions\/16661"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=\/wp\/v2\/media\/16654"}],"wp:attachment":[{"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16653"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.fontur.gob.ve\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}